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Mark, people volunteered to do this, they were not forced. it also meant that they could come back when ready, which many have. A bunch were happy to have the time off and thier benefits given what was going on in the world.

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Apr 19Liked by Robert Glazer

Thank you for one of the best issues of your newsletter that I've read. It's insightful and it's personally relevant and inspiring. Keep up the good work! :)

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As someone who evangelizes on the need for crisis preparedness, I read your article nodding in the affirmative. Values are THE most important criteria for successful crisis management. When you know what you stand for the decisions are clear.

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Lots of helpful takeaways there. I really like the sentiment of being a good company before situations mean you have to be a good company.

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"In the end, Delta didn’t have to furlough a single employee, a feat that will surely be featured in future business school case studies. " I hate the quibble the point but isn't asking 50,000 employees to take unpaid leave essentially a furlough? Did you mean they did not have to layoff a single employee?

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Bob, great as usual. You could quote a little Shakespeare here as well.

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Truth , Faith & Courage at work constitutes wise leadership in crisis .

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