Really insightful. I think the healthcare sector is the next that needs to make strives in this zero-tolerance approach. Candour is still not candid and speak up is still not facilitating safety speaking up. The Lucy Letby case seems to point towards this. Ego is still king. How do we change the narrative so that there is greater benefits to the ego in outing and fixing mistakes than in hiding them....
I would like to add related sources to the topics mentioned in this article:
More details about how Japan Airlines learned from previous failures:
https://www.n-tv.de/panorama/Deshalb-gelang-die-Rettung-der-Airbus-Passagiere-article24636165.html
Unfortunately, it's in German, so feel free to use Google (or another) online translator.
Regarding lessons learned from Covid, there is this article from Bloomberg which suggests that the worst strategy was not picking one:
https://www.bloomberg.com/graphics/2023-opinion-lessons-learned-from-covid-pandemic-global-comparison/
And then discusses the learnings from 7 exemplary countries.
Really insightful. I think the healthcare sector is the next that needs to make strives in this zero-tolerance approach. Candour is still not candid and speak up is still not facilitating safety speaking up. The Lucy Letby case seems to point towards this. Ego is still king. How do we change the narrative so that there is greater benefits to the ego in outing and fixing mistakes than in hiding them....
Thank you, Robert, for penning this, especially the bits around COVID-19. The quote in the end was just a masterclass!